Welcome to UsaExpress’s Deliveries & Returns page. We strive to make your shopping experience as seamless as possible, including our delivery and returns process. Please read the following information carefully to understand how deliveries are handled and how you can return products if needed.
1. Delivery Information
Shipping Policy:
- We offer shipping within the United States.
- Shipping costs and delivery times may vary depending on your location and the items in your order.
- You can find estimated delivery times and shipping costs during the checkout process.
Order Processing:
- Orders are typically processed and shipped within 2 business days after payment is received.
- You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Options:
- We offer standard shipping as well as expedited shipping options for faster delivery.
- Additional fees may apply for expedited shipping.
2. Returns & Exchanges
Return Policy:
- We accept returns within 7 days of delivery for eligible items.
- To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
How to Initiate a Return:
- To initiate a return, please contact our customer service team at returns@usaexpress.stores to request a return authorization.
- Once your return request is approved, we will provide you with instructions on how to return the item(s).
Refund Process:
- Refunds will be issued to the original payment method used for the purchase within 2 business days after we receive the returned item(s).
- Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Exchanges:
- If you would like to exchange an item for a different size or color, please contact our customer service team to arrange an exchange.
- Exchanges are subject to product availability.
3. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service team immediately.
- We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or other appropriate solution.
4. Contact Us
If you have any questions or concerns about our Deliveries & Returns policy, please don’t hesitate to contact us at support@usaexpress.store. Our customer service team is here to assist you.